In architectural projects, clarity is crucial. However, there may be times when client requests seem vague, contradictory, or impractical within the project's scope. In such situations, it’s essential for architects to follow a structured approach to handle these challenges professionally and efficiently.
Here’s a detailed step-by-step guide for BDesigner architects to follow when facing unclear or unrealistic client expectations:
Step 1: Pause Before Execution
If a client request is confusing or doesn’t align with the original scope:
Step 2: Communicate Professionally with the Consultant
Immediately raise the concern through the Consultant Chat Section in the architect panel.
Clearly explain why the request is unclear or why it may be unrealistic.
Include screenshots or reference visuals, if applicable, to support your explanation.
This helps in getting a second opinion and allows the consultant to mediate with the client for better clarity.
Step 3: Request Specific Inputs or Clarifications
When raising a concern:
Mention exactly what details are missing or confusing (e.g., room size, direction, number of floors, view angles).
If the client has provided reference images that contradict the brief, highlight the contradiction.
Use bullet points or numbered questions to simplify the clarification request.
Step 4: Wait for Confirmation Before Proceeding
Do not proceed with design until you receive final instructions or updated inputs.
Once the consultant or client provides revised details, confirm via chat that you’re proceeding based on the clarified scope.
Step 5: Document Everything
Keep all communication transparent and well-documented within the architect panel chat.
If any new additions are requested beyond the initial brief, make sure it's recorded as an extra revision or scope change.
This helps in case of future disputes and ensures you're covered against unnecessary penalties.
Step 6: Escalate if Needed
If the consultant is unable to resolve the confusion or if the client remains unresponsive or unreasonable:
What Not to Do:
Do not proceed with guesswork.
Do not argue directly with the client.
Do not ignore or delay clarification requests.
Do not change the design scope on your own without official approval.
Example:
A client requests a G+2 plan but provides a 2D layout for G+1 only. Instead of assuming what G+2 might look like:
The architect must immediately ask, “Can you provide a separate 2D layout for the second floor?”
If no input is received, wait until the consultant or client replies. Do not proceed with assumptions.
Final Tip:
Good communication is the foundation of excellent architectural service. Always ask, confirm, and clarify — never assume. Your professionalism reflects in how you handle unclear requirements.
