PRIVACY POLICY FOR ONLINE ARCHITECTURAL SERVICES

Effective Date: 11/02/2026
Last Updated: 11/02/2026

This Privacy Policy (“Policy”) describes how BDesigner (“we”, “our”, or “us”) collects, uses, shares, and protects the personal and project-related information of users (“you”, “your”, or “client”) who access and use the BDesigner mobile application and associated online services (“App”).

By registering, submitting personal data, making a payment, or using our services, you confirm that you have read, understood, and accepted the terms of this Privacy Policy. If you do not agree to this Policy, you should not access or use our services.

1. INTRODUCTION AND SCOPE

This Privacy Policy governs:

• The types of personal, contact, and project-related information we collect from clients, architects, and consultants.
  
  
• How we use, store, process, and disclose this data.
  
  
• The rights and responsibilities of users regarding data privacy.
  
  
• Our commitment to data protection in accordance with Indian laws and global best practices.
  
  

This Policy applies to all users of the BDesigner platform, including individuals accessing services through the mobile application and web interfaces.

2. INFORMATION WE COLLECT

We collect the following categories of information when you interact with our platform:

2.1 Personal Information

• Full Name
  
  
• Phone Number
  
  
• Email Address
  
  
• Address and Location Details
  
  

2.2 Project-Related Information

• Plot dimensions and orientation
  
  
• Property location and usage purpose
  
  
• Design preferences (style, room requirements, etc.)
  
  
• Uploaded files (photos, hand-drawn sketches, maps)
  
  

2.3 Transaction and Payment Data

• Transaction IDs
  
  
• Payment history
  
  
• Invoice data (including applicable taxes and GSTIN if provided)
  
  
• Chosen payment method (Note: Card/UPI details are not stored by us)
  
  

2.4 Communication and Interaction

• Messages and chat logs within the app (client-architect-consultant chats)
  
  
• Ratings, feedback, and dispute messages
  
  
• Call summaries if conducted within platform support
  
  

2.5 Device & Usage Information

• IP address
  
  
• App usage statistics and activity logs
  
  
• Device type and operating system
  
  
• Cookies and session tracking (where applicable for analytics)
  
  

3. HOW WE USE YOUR INFORMATION

We use the collected data for the following purposes:

• Service Delivery: To assign consultants and architects, process your project, and communicate with you regarding status and revisions.
  
  
• User Verification: To ensure secure access, validate identity, and maintain eligibility criteria.
  
  
• Transaction Records: To generate invoices, manage payments, and comply with tax reporting obligations.
  
  
• Customer Support: To respond to inquiries, disputes, and provide updates or issue resolution.
  
  
• Platform Improvement: To analyze usage trends, resolve technical issues, and improve user experience.
  
  
• Legal Compliance: To comply with statutory and regulatory obligations including GST and TDS reporting under applicable Indian laws.
  
  

4. DATA SHARING & THIRD-PARTY ACCESS

4.1 Internal Team and Verified Associates

Your data may be accessed by assigned consultants, architects, and our internal support and quality control teams solely for the purpose of fulfilling your service request.

4.2 Payment Gateways

We integrate with secure, RBI-compliant payment gateway providers. Card or UPI details are encrypted and processed directly by the payment provider. We do not store such sensitive data on our servers.

4.3 Legal and Government Authorities

We may disclose your information:

• When legally required under court order or applicable laws (e.g., Indian IT Act, 2000 or Income Tax Act).
  
  
• To comply with government inquiries, audits, or taxation demands such as TDS filing (Section 194-O).
  
  

4.4 Marketing and Analytics

Basic usage statistics may be shared in aggregate (non-personally identifiable) format with marketing or analytics tools for performance evaluation and platform improvements. No personal information is sold or misused for third-party advertising.

5. DATA SECURITY & RETENTION

5.1 Security Measures

We employ industry-standard encryption, access control, and monitoring systems to protect user data. Key security practices include:

• Encrypted file storage
  
  
• Restricted access to sensitive user information
  
  
• Regular system audits
  
  

Despite our best efforts, no digital system can guarantee absolute security. Users are advised to maintain caution while sharing data and avoid password sharing.

5.2 Data Retention

We retain user and transaction data for a minimum period of 7 years for compliance with financial, tax, and legal record-keeping. Chat and feedback logs may be archived for quality and dispute resolution for a minimum of 2 years.

Users may request account deletion, after which all personal data will be permanently erased within 30 working days, except where law mandates longer retention.

6. USER RIGHTS

6.1 Right to Access

You have the right to view your stored data by contacting our support team. We will provide relevant details within a reasonable time frame.

6.2 Right to Correction

If your data is incorrect, outdated, or incomplete, you may request corrections through your profile or by contacting us.

6.3 Right to Deletion

You may request account deletion. Upon verification, we will delete your data unless retention is legally required.

6.4 Right to Withdraw Consent

You may withdraw your consent for non-essential communications or data usage (e.g., marketing), but service-critical notifications will still be sent.

7. COOKIES AND TRACKING

We may use cookies and similar tracking technologies for session management, analytics, and user behavior understanding. These tools:

• Do not collect personal details
  
  
• Improve app performance and personalize user experience
  
  

You may disable cookies via your device settings, but some app functionalities may be affected.

8. CHILDREN’S PRIVACY

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that data from a minor has been collected, we will delete it immediately.

9. INTERNATIONAL DATA TRANSFERS

All user data is stored and processed in India. We do not transfer your personal data outside of Indian jurisdiction.

10. UPDATES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time to reflect changes in technology, legal obligations, or platform functionalities.

All changes will be notified via:

• App notifications
  
  
• Registered email
  
  
• Updated version visible in the App
  
  

Your continued use of the platform following such changes constitutes your acceptance of the revised Policy.

11. CONTACT INFORMATION

If you have any questions, requests, or concerns regarding this Privacy Policy, you may contact us at:

📧 Email: support@bdesigner.online
🌐 Website: www.bdesigner.online 

 

We are committed to resolving your concerns in a timely and respectful manner.

By using our platform, you confirm that you understand and accept this Privacy Policy and agree to the lawful processing of your data as described herein.